Terms and Conditions
Placing Your Order
Orders must be placed before 12 pm to be processed the same working day.
Orders received after 12 pm will be processed the following working day.
Orders received after 12 pm on a Friday will not be processed until Monday.
Special instructions to leave goods in a safe place should you not be available to sign are down to the discretion of the courier driver and should be specified at the point of order in writing.
Delivery free of charge with orders to UK Mainland placed online over £50.00 (excluding VAT)*
Delivery free of charge with orders to the Isle of Wight placed online over £100.00 (excluding VAT)
*Any order that goes onto a pallet (subject to weight) will be shipped on a two to three-day service. Also, items marked with a * at the end of the description are subject to a £4 (ex VAT) per item manual handling fee.
Receiving Your Order
Parker’s Food Machinery Plus Ltd is not responsible for the loss of trade or any other consequential loss for late or missing deliveries. Although our shipping is classed as a next working day service this cannot always be guaranteed due to events beyond our control and Parker’s Food Machinery Plus Ltd cannot be responsible for reimbursing any costs.
Delivery shortages must be reported within 24 hours of delivery.
Goods should be examined on arrival, if boxes are damaged then the delivery note should be signed as such. Un-examined goods should be signed as un-examined on the delivery note.
Delivery damages must be reported to Parker’s Food Machinery Plus Ltd within 24 hours otherwise no claim can be made.
Damaged goods cannot be credited or replaced if they have been used.
To submit a claim for damage, please follow this link to complete the damaged goods claim form.
Please ensure you enter a delivery address you are likely to be at during normal office hours (Monday – Friday 08:30 – 17:00), If you were not available to sign for your parcel it is your responsibility to contact the courier company on the details provided to you (on the calling card/email) and reschedule your delivery / provide an alternative address.
Please note deliveries via our pallet courier only offer a kerbside delivery service and taking a pallet any further into a courtyard, premises or similar would be at the discretion of the driver.
Failure to contact the courier company will result in the goods being returned to us and are subject to a restocking fee, any approved credit/refund will exclude the delivery charge. Any Re-delivery charges are down to you to pay.
*Next working day delivery excludes pallet orders (UK Mainland) as well as deliveries to the Channel Islands, Highlands of Scotland, Isle of Wight & Isle of Man, Northern Island, and the Republic of Ireland.
Free delivery excludes Isle of Man, Channel Islands, Scottish Highlands, Scottish Islands, Republic of Ireland, and Northern Ireland. Northern Ireland, Scottish Highlands, Scottish Islands Isle of Man may not automatically remove the discount at the checkout and if this situation occurs we would call you to take a card payment for the correct delivery rate according to the tariff below;
Local Delivery Via Our Own Vans (Between 7:30-17:30) – SELECTED AREAS
Specified Day, Spend Under £30 is 5.99
Specified Day, Spend Over £30 (Net of VAT) is Free of Charge
Specified Local Delivery Days (Order must be placed by 1 pm the day before delivery):-
TUESDAY:
BH1-25, BH31, SP1-3, SP5-6, SO14-19, SO30-32, SO40-53, PO1-3, PO6, PO9-10, PO14-17, PO19-20 (Excluding PO20 0, PO20 1, PO20 7, PO20 8, PO20 9).
WEDNESDAY:
PO1-10, PO18-22, GU27-29, GU31, TN22, BN1-18, BN41-45, RH10, RH13, RH15-17, RH20.
THURSDAY:
CR0-8, RH1-9, RH11-12, RH18-19, BN13, BN17-18, GU1-26, GU30, GU32, GU35, GU46-52, RG12, RG40-42, RG45, TW1-2, TW10-20, BR3, SW14-20, SE20-19, SE25, KT1-24, SM1-7.
FRIDAY:
GU33-34, PO1-22 (Excluing PO8, PO18, PO20 0, PO20 1, PO20 7, PO20 8, PO20 9), RG7, RG14, RG18-29, SP1-6, SP9-11, BH21-25, BH31, SO14-25, SO30-32, SO40-45, SO50-53.
Orders placed after 12 pm the day before your allocated delivery day will not be delivered until the following week.
ALL CHARGES ARE APPLICABLE TO ONLINE ORDERS ONLY.
VAT & Prices
All prices are correct at the time of press but are subject to change without notice.
All prices are plus VAT (where applicable) at the rate on the day of the invoice.
Special offer prices are only applicable online.
Payment
We accept Paypal, Cheques (made payable to “Parkers Food Machinery Plus Ltd”), BACS and Credit/Debit Card. All orders will be dispatched once payment is received fully.
We reserve the right to hold online orders placed by overdue credit account customers. Payments made up to the value of the online order can be used to pay off previous overdue amounts from their account. Overdue credit account, links will be made when you have; either the same name, invoice or delivery address as an overdue credit account.
The credit account payment option at the checkout page must only be used when you have previously applied for and been approved a credit account with Parker’s Food Machinery Plus Ltd. All credit accounts must be paid within 30 days of the invoice date. Any account over 30 days will have an order placed held unit the account is up to date without notice.
Goods remain property of Parkers Food Machinery Plus Limited until paid for in full.
Returns
Standard stocked items can be returned within 7 days at the customer’s expense. Money is returned in the form of a credit from your next purchase. Refunds/credits on non-standard items are at the discretion of management. All returned items must be in new condition, within the original packaging, tools, manuals, etc.
All returns are subject to a 20% re-stocking fee.
Cancelations
Orders can be canceled for a full refund up until 1 pm on the day of shipping, after this time an order cannot be canceled as the goods would have been shipped. You would then need to return the goods back to us at your expense. A refund for the returned goods (if in a re-salable condition and original packaging) will be given once the items are booked back in. The cost of shipping is non-refundable.
Warranty
New machinery purchased online is covered by a 12-month return to a base parts-only warranty. This is subject to fair use and does not cover labor, postage, fitting which are all extra costs. This warranty does not cover consumable parts, day-to-day wear, and tear, or miss-use or damage.
The cost of re-delivery after a repair is the responsibility of the consumer.
Product Images and Descriptions
Please note that the color of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colors, some variation may occur. Parker’s Food Machinery Plus Ltd attempt to be as accurate as possible. However, Parkers Food Machinery Plus does not warrant that the product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Parkers Food Machinery Plus Ltd not as described, your sole remedy is to return it in unused condition.
Availability / Items Out Of Stocks
Occasionally on-hand stock quantities may be incorrect. If for any reason, a product is out of stock our customer service team will contact you to inform you of the new delivery date or offer a suitable replacement. For items out of stock under the value of £30, we will issue a refund automatically.
Some orders may be delivered from multiple locations and therefore goods may not all arrive together or even on the same day. Feel free to contact our customer service team if you are ever unsure.
Some items will be shipped via a third party.
New machinery is sometimes stocked and shipped directly from the manufacturer and delivery can range from next day to 5 working days or may even be made to order. Please give us a call if you would like clarification before placing an order.
Inventories are usually correct too with 1 hour. If the last unit of an item is sold within the hour prior to the webshop inventory update it would appear in stock online, but would actually be out of stock, this is rare but possible.
Parker’s Food Machinery Plus Ltd cannot accept responsibility for loss of trade or any other consequential loss for out-of-stock items.
Consequential Loss
Under no circumstances will Parker’s Food Machinery Plus Ltd be liable for claims for loss of use, loss of product, or consequential loss of any kind in relation to goods or services provided by Parker’s Food Machinery Plus Ltd.
Loyalty Membership
To qualify for Loyalty Membership you must have made at least one transaction with Parkers Food Machinery Plus Limited within the last 12 months.
You may register as a Loyalty Member at any time as long as you comply with the above, however, if you spend £500 within the last financial quarter will be automatically enrolled as a Loyalty Member.
Loyalty Membership is free of charge.
You must have a valid email address to enable you to receive important Loyalty Membership communications such as points balance, terms of usage, and promotional activity.
Loyalty Membership is a goodwill scheme that can be withdrawn at any time.
The Loyalty Membership card remains the property of Parkers Food Machinery Plus, it may not be transferred to another business or individual.
Should you wish to cancel your Loyalty Membership all points will be forfeited, and your Loyalty Membership card must be returned.
Membership Loyalty Points Allocation
Loyalty Membership points will be allocated to your Loyalty Membership account quarterly, a month after each financial quarter has ended.
Your Membership Loyalty points will be calculated based on total spending in GBP (fewer credits and VAT) to the nearest pound.
For every £1 you spend with Parkers Food Machinery Plus you will receive 1 loyalty point, which is worth 1p.
Membership Loyalty points cannot be earned for equipment purchased on a lease.
Re-Seller and Wholesale Price Tariff Customers are excluded from the Loyalty Membership scheme.
Loyalty Membership Points Redemption
You must have a minimum of 500 Membership Loyalty points (£500 spend) before you can redeem.
Customers whose credit account exceeds 60 days payment terms may not redeem Membership Loyalty points until their credit account is back under 60 days.
Membership Loyalty points may be redeemed in the form of a credit at face value (1p for each point earned), an online voucher at face value, or can be traded up to the current “Trade-Up” promotion or gift.
“Trade-Up” Promotional offers & gifts are subject to availability and can be withdrawn at any time.
Membership Loyalty points not redeemed within 15 months will be lost.
Other Brands Available
Can’t find the brand you currently use, we also stock many other brands you know and love such as Victorinox, Swibo, Ramon, Talsa, KT, Blue Seal, Thompson, and many more. Just give us a call and we will happily deal with your order over the phone.
Just give us a call on 0330 058 4650 for more information and to order.
